This week at ResellerRatings, we're putting the spotlight on two critical aspects of customer feedback. First up, we're discussing the importance of asking additional questions in your product review survey. By doing so, you can get a deeper understanding of your customers' experiences and preferences, giving you valuable insights to improve your offerings. Secondly, we're exploring why reviews on social media channels are more important than ever before. With consumers relying heavily on social media to make purchasing decisions, businesses that can effectively leverage these platforms stand to gain a significant advantage.
Our development team was focused on platform stability and updates this week. Sometimes we just have to go full send on things under the hood! Check back next week for our next release!
Collecting product reviews is already a great approach to gathering customer feedback. Now, it is time to level up that feedback. Adding additional questions to your product review surveys can provide valuable insights for your team and help build your brand.
For example, asking customers how frequently they use the product can help your business understand how important the product is to your customers and how frequently they need to replace it. This information can help you make decisions about how to market and price your products, as well as how to improve the product's durability or functionality to meet the needs of your customers.
Check out the full article here.
Google has made a significant update to how they showcase reviews in search. Now more than ever it is essential to make sure you have reviews protecting your brand and building trust inside all channels. Check out our video below for more information on the Google update and how ResellerRatings can help.
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