This week at ShopperStream... we have settled in and are nearing the launch of our next addition to our platform. For this update, it is time for us to celebrate our awesome partners. That would be you! We are putting the hard work and dedication to gathering UGC right in the forefront with our badges and awards platform. We can't wait for the full reveal so that you can learn more.
Here is a sneak peek into our development team's agenda:
Badges & Awards
Product Reviews 2.0
Going all in on Video
Our team is so excited to get these features into your hands and for you all to learn more. Stand By.
As we approach the upcoming holiday shopping season, product reviews continue to play a pivotal role in shaping consumers' purchasing decisions. According to a study by BrightLocal in 2021, 87% of consumers read online reviews for local businesses, and this number is even higher for e-commerce sites and popular online marketplaces. With the proliferation of online shopping, especially in the wake of the COVID-19 pandemic, consumers are becoming increasingly reliant on these reviews to filter out the noise and make informed choices. Reviews not only provide insight into the quality and functionality of a product, but they also offer a glimpse into the after-sales service and overall customer experience of a brand.
Moreover, the authenticity of these reviews is becoming more significant. A survey by Bazaarvoice indicated that consumers are becoming adept at spotting fake reviews, and such reviews can significantly harm a brand's reputation. Brands are, therefore, focusing more on building organic and genuine reviews by improving their products and customer service. The importance of reviews is also pushing companies to adopt better feedback mechanisms, ensuring that any grievances are addressed promptly. As shoppers scour the internet for holiday gifts, reviews will be their guiding light, helping them navigate the vast online marketplace and make purchases they won't regret.
BrightLocal. (2021). Local Consumer Review Survey. https://www.brightlocal.com/research/local-consumer-review-survey/
Bazaarvoice. (2020). Shopper Experience Index. https://www.bazaarvoice.com/research-and-insight/reports/shopper-experience-index/
As the 55-day countdown to Black Friday begins, e-commerce companies should be placing a heightened emphasis on their product reviews. The digital landscape is teeming with choices, and for many consumers, reviews serve as a trusted compass amidst the online shopping chaos. An authentic, positive review can significantly bolster a product's appeal, while negative feedback provides businesses with invaluable insights to make timely adjustments. Leveraging reviews can not only enhance the consumer's shopping experience but also drive sales, as informed customers are more likely to make confident purchasing decisions. To maximize their Black Friday success, e-commerce businesses should actively encourage reviews, address concerns promptly, and highlight positive testimonials. With only 55 days left, the clock is ticking, and these reviews could make all the difference.