This Week at ResellerRatings - Embed Media in Replies

This week at ResellerRatings, our first major product update for 2023 is here! Check out the release notes below.

Development Update

This week's development release included some heavy-hitting product updates that are sure to turn heads.

• Add images, videos and hyperlinks to public replies and social q&a (more below)

  

• ADA compliance updates (product reviews)

• Pending and inactive reviews are now available in certain API endpoints

• Reviews containing pii now have a hash covering the personal information

  

• Product reviews (overall performance update)

• Added the ability to aggregate review counts on the category page widget when parent/child is active

  

• Added the product variant title to the review text to help identify which specific product variant a review was left for

  

ResellerRatings has recently added an exciting new feature that allows you to embed links, images, and videos into your public replies for brand/product review as well as social Q&A. This feature provides a unique and custom approach to responding to your customers inside the TrustHQ dashboard.

The ability to include visuals is a great way to provide more context to your responses. By including images, videos, and links, you can provide your customers with relevant and helpful information that can help them make an informed decision or answer their questions. In addition, it also allows you to showcase your product or brand in a more engaging way.

For brands, this feature allows you to respond to customer reviews in a more timely and personalized manner. When you reply to reviews with visuals, your customers may be more likely to engage with your response and understand your message more clearly. As a result, this may help you build more trust with your customers, and positively impact your brand reputation.

For businesses that provide customer service through Q&A, this new feature can help you provide more comprehensive answers to customer questions. By including visuals, you can provide customers with a better understanding of your answer. This can help them get the information they need quickly and efficiently.

Having an updated Q&A (Frequently Asked Questions) section on product detail pages is a valuable asset for any business. Not only does it help to address customer concerns and questions, but it can also improve the overall customer experience and increase sales. Check out the full article below.

The Value of Keeping Q&A Updated on Product Pages

That's a wrap for this week at ResellerRatings. We have much more in store for 2023.

See you next week