ResellerRatings Release Team
Product Reviews Seller Ratings Weekly Update

This Week at ResellerRatings - Customer Service Check

AUTHOR: ResellerRatings Release Team

This week at ResellerRatings, we hope you have been enjoying all of our great updates so far in 2023!

Development Update

The team is heads down on the next round of product updates, in the meantime, they squashed a few bugs

  • Fixed an issue with Sentiment Analytics crashing in a few edge cases

  • Fixed an issue in Executive Reports where you could not isolate only positive reviews in the cSat selector

  • Fixed an issue where some users could not remove or edit Executive Reports

Responding to customer issues immediately after a purchase is crucial for maintaining customer satisfaction and loyalty. In today's highly competitive business environment, customers have many options to choose from, and their loyalty can easily shift to a competitor if they are not satisfied with their experience. By promptly addressing their concerns, businesses can demonstrate that they value their customers and are committed to providing excellent service. This can help build trust and establish a positive reputation, leading to increased customer retention and even referrals. Additionally, addressing issues quickly can prevent them from escalating and becoming more serious problems that may ultimately result in a loss of business. Therefore, businesses should prioritize responding to customer issues as soon as possible to ensure that their customers feel heard, valued, and satisfied with their overall experience.

Utilizing the Customer Service Check inside of TrustHQ can maximize your proactive issue detection by making sure when someone has a negative aspiration in their intent to leave a review, you can make sure they are shown the correct channels to get in touch with your team. Take a look at the video below for a guided tour of the Customer Service Check.

is it too soon for a Holiday Shopping countdown? - I think not.

Black Friday - 252 Days

See you next week

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