This Week at ResellerRatings - Automatic Survey Collection

This week at ResellerRatings, time for another major release! Get ready. More details today!

Development Update

Our development team was heads down for the first few months knocking out this week's major release! We have made some significant changes to the Collect Trust tab in the dashboard and also a brand new way to collect reviews automatically! Check out the notes below for more information:

• Added alert for clients to be notified when action has been taken on a flagged review.

• Added alert for when Social Q&A and Visual Marketing assets have not been responded to in TrustHQ

• Fixed an issue where a rogue 0 or 1 was causing TrustHQ to load slower than anticipated

• Revamped Collect Trust --> Automatic Survey Collection (see below)

• Added BCC to Collect Trust --> Automatic Survey Collection (see below)

Collecting reviews from customers of all channels is crucial for businesses to gain a comprehensive understanding of their performance and reputation. Customers interact with businesses through various channels such as phones, e-commerce websites, marketplaces, social media platforms, and in-person interactions. By collecting reviews from all these channels, businesses can capture a holistic view of their customer's experiences and preferences. This can help them identify the strengths and weaknesses of their operations and make necessary improvements. For instance, if a business receives multiple negative reviews on a specific channel, it can identify the root cause of the problem and work towards addressing it.

This is why we have made significant platform updates this week to bring together a better way to automatically collect reviews. Introducing.... TrustHQ, Automatic Survey Collection.

Check out these handy help articles, click here.

Reviews play an essential role in the success of any business, as they offer valuable insights into the customer experience and can influence purchase decisions. Traditionally, companies have focused on collecting reviews from customers who make purchases through e-commerce channels, such as their own website or third-party marketplaces like Amazon or Etsy. However, there are several compelling reasons why companies should collect reviews from all customers in every sales channel, including phone orders, in-store purchases, marketplaces, and social media.

To learn more about why asking customers from all sales channels can be a big help to your business, check out the full article here.

Our team is super proud of this release and we can wait for our partners to get their hands on these new tools. Please reach out to your account team to learn more!

See you next week