New UGC Alert Tracker
We’ve Completely Revamped Our Alerts System: A Guide to Maximizing Your UGC Collection
We’re excited to announce that our alerts system has been completely revamped, making it more intuitive, insightful, and actionable than ever before. With a fresh design and enhanced features, you’ll now be able to stay on top of your user-generated content (UGC) collection performance at a glance and address potential issues before they become problems.
Here’s a breakdown of what you can expect from the new alerts system and how it can help you optimize your UGC collection strategy.
The Old Version - Not informative, poor recommended actions, basically told you if something was turned on and off
New Version
The New Alerts System: What’s Changed?
At the top-right corner of your platform, you’ll notice a small icon that signals the status of your UGC collection. If the icon is red, it means there’s a warning or something that requires your attention. This will typically relate to your collection rates and conversion rates for UGC.
By clicking on this icon, you’ll enter our completely updated alerting system, which has been redesigned to give you detailed insights and actionable suggestions to improve your UGC collection. The alerts system now acts as a snapshot of the past 30 days of your UGC activity, covering:
• Brand reviews
• Product reviews
• Images and videos
• Feedback
• Q&A submissions
How the Alerts Work
If your UGC collection is going well, you won’t see any warnings, meaning you’re on track. However, if something isn’t quite right, such as low conversion rates or low submission rates for a particular product, the system will alert you and provide recommendations for improvement.
Each alert is specific to a product line or collection type, so you’ll have precise, tailored insights. By clicking on “Learn Why,” you’ll be guided to our help system, which offers solutions and strategies to address the flagged issues. It’s like having a personal assistant that not only identifies problems but also helps you fix them.
Key Metrics at a Glance
One of the key features of the new system is the comprehensive overview of your brand survey collection for the past 30 days. You’ll have access to crucial data points, including:
• Total reviews collected
• Conversion rates
• Average ratings
• Public and direct replies from your team
You’ll also be able to monitor other important aspects of your collection setup, such as:
• Is development mode on?
• Is automatic collection enabled?
• What collection method are you using?
The system will also track whether you’ve launched an Accelerator Campaign using CSV uploads in the past 30 days.
Product Review Insights
Similarly, for product reviews, you’ll be able to check if:
• Two-in-one collection is turned on or off.
• Accelerator campaigns have been used for product reviews in the last 30 days.
• What collection methods are currently active for product reviews
This gives you a clear view of how well you’re collecting product-specific feedback and provides actionable insights on how to improve.
Why This Matters for Your UGC Strategy
The new alerts system isn’t just about tracking metrics—it’s about empowering you to take action. By surfacing important data and providing contextual insights, you’ll be able to address underperforming areas in your UGC collection strategy quickly. Whether you need to increase review submissions, boost survey engagement, or refine your post-purchase strategies, the revamped alerts system has you covered.
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