Our team has been pouring a massive amount of work into data stories with several hundred micro and large-scale updates.
The Reporting Beta Home hosts our new reporting engine that is driven by the beefier infrastructure to bring in a series of new benchmark data into your seller ratings story.
Access the new Reporting Beta Home from the top right corner of the portal.
There are dozens of new reports, and we’d like to call out our new AGENT BENCHMARK report. The Agent Benchmark report gives you a cross-sectional view of how your call center or agent teams are engaging with review content over time. It tells you how many agents are replying to reviews, what locations or .com properties engage the most with reviewers, and much more.