New Feature Update: Enhanced Tagging for Product and Brand Reviews 🚀

Last week we introduced a series of fundamental changes around search and search filters making room for new search fields for Shopper Profiles coming down the line.

This week, we continue the clean-up with a much-requested ask on visualizing review data in our Reputation Management page.

Hey everyone!

We’re excited to introduce an improved tagging experience for both product and brand reviews! Here’s what’s new and how it helps streamline your review management process:

Key Updates

• Visible Tags Under Each Review for Brand / Product / Third party reviews:

• Now, all your tags are immediately visible below each review—no need to click through to see them! This makes it easier to spot themes and key points at a glance as well as TAG reviews on the fly.

• Easier Manual Tagging:

• Want to tag a review yourself? Simply click the plus (+) button under the review, and add relevant tags. You can categorize reviews by topics like “pricing,” “shipping,” or anything relevant to your brand.

• AI-Generated Tags:

• If AI tagging is enabled, the system automatically adds tags based on review content. For example, a three-star review with positive comments on shipping will be tagged appropriately by the Trustbot.

• Sentiment Indicators:

• AI-tagged reviews come with sentiment indicators, making it easy to gauge the tone at a glance: green for positive, grey for neutral, and red for negative.

• Visual Studio Integration:

• You can visualize and edit your tagged reviews by clicking the photo button, taking you into the Visual Studio editor where all tagged reviews are displayed for easier creation into Social Media Assets

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This update is all about helping you navigate and tag reviews faster and gain insights into customer sentiment with ease. We hope this new feature makes it simpler to manage and analyze your reviews!

Thank you for your continued feedback and support!