Ask to Revise - Best Practices

The "Ask to revise" feature in the case management toolset is the perfect solution for improving your customer reviews. This feature sends an email to customers, asking them to edit their reviews on ResellerRatings, which further syndicates and updates the review to your channel partners, such as Google. The feature is user-friendly, as it logs the customer in and validates the response, saving them time and effort in searching for their review. With this feature, your store and brand can address any issues and have it reflected in your score, leading to a better reputation. Additionally, the feature provides an impact report for revising reviews, allowing you to analyze and measure the results of your efforts. Improve your reply back and engagement rates and see how many customers actually revised their reviews with this innovative feature!

1. Timing is key: Reach out to the customer shortly after their positive customer service interaction to maximize the chances of them updating their review.

2. Personalize your request: Send the customer a personalized message, reaffirming your great interaction and letting them know how valuable their updated review will be

3. Be polite and professional: A respectful and professional tone can help build trust and encourage the customer to update their review.

4. Provide clear instructions: Make sure the customer knows exactly how to update their review and provide them with any necessary links or information.

5. Follow up: If the customer does not respond to your initial request, follow up with a polite reminder to encourage them to update their review.

6. Show gratitude: Thank the customer for their time and for their updated review, regardless of the content of their update.

7. Monitor results: Track the results of your Ask to Revise requests to see what is working and what is not, and make adjustments as needed. ResellerRatings recently released a new reporting portal to track the conversion of reviews that have been updated using the "Ask to Revise" feature.

By following these best practices, businesses can use the Ask to Revise feature from ResellerRatings to proactively improve their customer reviews and provide valuable feedback to their customers. This can help improve customer satisfaction and build trust in the business, which can lead to increased customer loyalty and higher levels of customer engagement.